Turkish Airlines has partnered with Red Hat to accelerate its digital transformation using advanced AI and open source technologies. By adopting Red Hat OpenShift AI, the airline has streamlined operations, improved deployment speeds, and empowered its teams to innovate. With over sixty AI models in use and more in development, Turkish Airlines is shaping the future of data-driven aviation.

Turkish Airlines Accelerates Digital Transformation with Red Hat’s Open Source AI Platform

Turkish Airlines, Türkiye’s flagship carrier and the airline that flies to more countries than any other, has taken a significant leap forward in its digital transformation journey by partnering with Red Hat, the global leader in open source solutions. This strategic collaboration is enabling Turkish Airlines to evolve into a data- and AI-driven organization, accelerating innovation and operational efficiency across its vast international network.

With an extensive flight network serving 353 destinations across Europe, Asia, Oceania, Africa, and the Americas, Turkish Airlines operates with nearly ninety thousand employees dedicated to delivering exceptional service to a diverse clientele spanning both business-to-consumer (B2C) and business-to-business (B2B) markets. The airline’s ambition to enhance operational performance, streamline technical maintenance, and boost employee and customer satisfaction has driven it to embrace cutting-edge AI technologies powered by Red Hat OpenShift AI and Red Hat OpenShift platforms.

From Hours to Minutes: Faster Development and Deployment

Before implementing Red Hat’s solutions, Turkish Airlines faced challenges around lengthy development cycles and slow deployment times that hindered innovation speed. Since adopting Red Hat OpenShift AI, the airline has slashed the time required to create new development environments from hours to mere minutes. This agility empowers data scientists and engineers to rapidly build, test, and deploy AI models that directly address business needs.

Moreover, deployment speeds have doubled, thanks to automated pipelines and optimized workflows integrated into the OpenShift platform. This efficiency gain not only accelerates time-to-market for new applications but also frees IT teams to focus on higher-value projects, driving continuous improvements in operational excellence.

Hybrid Cloud and Open Source: The Foundation for Ultimate Flexibility

Turkish Airlines deliberately selected Red Hat’s open source technology to avoid vendor lock-in and ensure maximum flexibility in building a future-proof infrastructure. This choice aligns with the airline’s long-term vision to transition toward a hybrid cloud environment, capable of scaling AI workloads on demand and supporting both predictive and generative AI use cases.

Working closely with Red Hat Consulting, Turkish Airlines deployed a customized OpenShift AI platform fully integrated into its current IT infrastructure.The solution includes custom development environments, automated AI model deployment pipelines, and advanced monitoring and alerting tools. Additionally, the airline leverages Red Hat Enterprise Linux as its foundational operating system, enhancing integration and stability across its infrastructure.

Automated Scaling and Smarter Operations

Turkish Airlines leverages Red Hat OpenShift AI’s automated provisioning and scaling features to dynamically allocate resources in response to changing workload requirements. This automation reduces manual intervention from operations teams, allowing them to concentrate on innovation and strategic initiatives instead of routine maintenance. Embedded monitoring tools also provide real-time insights and trigger automated fixes, which not only lowers operational costs but increases system reliability.

The platform facilitates resource sharing among multiple data scientists, removing previous bottlenecks around dataset access. This democratization of data accelerates collaboration and accelerates AI experimentation, resulting in faster innovation cycles.

Empowering Citizen Data Scientists Across the Airline

A key pillar of Turkish Airlines’ AI strategy is empowering a new generation of citizen data scientists—business and technical users who can independently create and deploy AI models without deep coding expertise. The Red Hat platform’s intuitive design and comprehensive tools enable cross-functional teams to engage with AI, fostering a culture of innovation.

Turkish Technology, the airline’s technology arm, focuses on harnessing AI to boost revenue while simultaneously reducing operational costs. With Red Hat OpenShift AI, teams can prototype and deploy projects rapidly, significantly enhancing productivity in the deployment phase and overall project success rates.

Real-World AI Applications Transforming Turkish Airlines

Turkish Airlines has leveraged Red Hat’s AI capabilities to improve multiple facets of its operations and customer experience:

Dynamic Pricing Models: Enhanced AI-driven pricing algorithms now deliver more accurate fare adjustments, optimizing revenue management in real time.

Fraud Prevention: Advanced AI models improve the detection of fraudulent transactions, whether related to customer card payments or the airline’s popular Miles&Smiles loyalty program, increasing security and trust.

Customer Service Chatbots: Open source large language models (LLMs) deployed via Red Hat OpenShift AI power intelligent chatbots that enhance customer satisfaction by providing quick, accurate responses, while also increasing employee productivity.

Detail Assignment Optimization: AI analyzes flight routes, aircraft specifications, and fuel consumption patterns to ensure the optimal aircraft is assigned to each flight, driving significant fuel efficiency savings.

Operational Insights: AI models forecast ground plan performance, block times, and on-time performance (OTP) with greater precision, enabling operations teams to proactively mitigate delays and maintain service quality.

At present, Turkish Airlines operates more than sixty active AI models, while an additional forty are being actively developed. More than 200 employees contribute to AI initiatives, signaling a growing internal commitment to data-driven decision-making and innovation.

Building Trust and Breaking Down Barriers

Red Hat’s partnership has been instrumental in building trust around the AI platform among Turkish Airlines’ staff. The collaborative approach helped overcome resistance by providing user-friendly tools and transparent processes, fostering cross-team communication and breaking down silos between data scientists, engineers, and business stakeholders.

This open innovation culture has created an environment where experimentation is encouraged, accelerating the airline’s AI adoption and preparing it for future technological advancements and scaling ambitions.

Red Hat’s Vision for the Future of AI

Red Hat envisions a future where AI innovation faces no infrastructure constraints. Its mission is to enable organizations to deploy any AI model, on any accelerator, and across any cloud environment—public, private, or hybrid—without compromising performance or incurring excessive costs.

This universal inference platform standard aims to unlock the full potential of generative AI investments by delivering seamless, high-performance AI workflows that drive business value. Turkish Airlines’ success exemplifies how adopting such an open, scalable AI foundation empowers enterprises to meet evolving market demands and innovate with confidence.

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