In a strategic move to redefine the travel insurance landscape, Tune Protect Group has unveiled the Delay Lounge Pass, an innovative addition to its AirAsia Travel Insurance plans. This new feature grants travelers access to more than 1,600 airport lounges globally in the event of flight delays, aiming to transform potential inconveniences into opportunities for relaxation and productivity.

Addressing Traveler Inconveniences

Flight delays have long been a source of frustration for travelers, often leading to discomfort and lost time. Recognizing these challenges, particularly during peak travel seasons, Tune Protect Group has introduced the Delay Lounge Pass to enhance the overall travel experience. By offering access to premium airport lounges, the company seeks to provide a sanctuary where travelers can unwind, work, or enjoy various amenities while waiting for their flights.

Aligning with Strategic Objectives

The introduction of the Delay Lounge Pass aligns with Tune Protect’s broader strategy to become a significant player in the travel ecosystem. By leveraging its extensive network of regional partners and a deep understanding of modern travelers’ needs, the company aims to offer value-added services that go beyond traditional insurance coverage. This initiative positions Tune Protect as a lifestyle-focused insurer dedicated to providing more than just protection.

Diverse Benefits for Various Traveler Profiles

The Delay Lounge Pass is designed to cater to a wide range of travelers:

Families: Access to quiet spaces where parents can manage their children comfortably.
Business Professionals: Facilities equipped with high-speed Wi-Fi, charging stations, and ergonomic workstations enable professionals to remain productive during delays.
Solo Adventurers: Comfortable environments to relax, enjoy culinary offerings, or explore wellness facilities.

By accommodating the diverse needs of travelers, the Delay Lounge Pass transforms the experience of flight delays into a more pleasant and productive interval.

Comprehensive Lounge Facilities

In partnership with Collinson International, the Delay Lounge Pass provides access to a variety of facilities and experiences:

Relaxation and Ambience: Lounges like Kyra Lounge at Hong Kong International Airport offer comfortable seating, panoramic views, and relaxation zones, allowing guests to escape the airport’s hustle and bustle.
Business Amenities: Lounges such as the Asiana Business Lounges at Incheon International Airport provide high-speed Wi-Fi, charging stations, and fully equipped workstations for travelers needing to work on the go.
Culinary Experiences: A wide array of dining options, including local delicacies and international cuisines, are available. For instance, Capsule Transit MAX at Kuala Lumpur International Airport offers a premium eco-friendly dining experience, while Pope Joan at Melbourne Airport brings one of the city’s favorite cafes to the airport.
Wellness Facilities: Many lounges offer shower facilities for travelers looking to freshen up before their next flight. Spa treatments are available at locations like TranSpa at Singapore Changi Airport, and complimentary shoulder massages can be enjoyed at The Coral Finest Business Class Lounge (Cocoon) at Bangkok Suvarnabhumi International Airport.
Unique Local Offerings: Travelers can discover unique locally inspired offerings, such as purchasing freshly made wines from wineries across Japan at Osaka Airport Winery, the world’s first in-airport winery, or trying Vietnam-inspired cocktails and local coffee at Song Hong Premium Lounge & Bar at Hanoi Noi Bai International Airport.

These diverse offerings ensure that travelers can relax in comfort while waiting for their flights, turning potential delays into enjoyable experiences.

Eligibility and Access Procedures

To benefit from the Delay Lounge Pass, customers must purchase or opt-in for any of the AirAsia Travel Insurance plans (Value Pack, Premium Flex, or AirAsia Plus) for flights departing from or arriving in Malaysia and Thailand. After purchase, customers receive a thank-you email along with an email for lounge registration. They must register their upcoming flights using the unique code received via the lounge registration email before departure.

If a flight is delayed by two hours or more, customers will receive a voucher for lounge access. If the voucher is not utilized during the delay, it remains valid for one-time use within 30 days from the issuance date at any of the 1,500 airport lounges worldwide. The voucher is uniquely assigned to the registered travelers and is non-transferable.

Complementing Existing Benefits

The Delay Lounge Pass complements existing benefits such as the On-Time-Guarantee, which reimburses RM100 for a 2-hour delay, and Baggage Delay coverage, which reimburses RM120 for every 6-hour delay, up to RM.