In Lusaka, Zambia, South African Airways (SAA) celebrated the inauguration of its new office located at the Arcades Shopping Mall with a well-attended ceremony. Key figures such as government officials, diplomats, business executives, and notable personalities were present. This event underscores SAA’s ongoing efforts to improve customer service and expand its influence in Zambia.

The ceremony was distinguished by the presence of top officials including Engr. Nkumbu Siame, Director of Transport at the Ministry of Transport and Logistics. He spoke on behalf of Hon. Eng. Counsel Museba Frank Tayali, the Minister of Transport and Logistics, who could not attend. Engr. Siame emphasized the importance of SAA’s revitalized operations in Zambia in his speech.

“The return of South African Airways to Zambia is a testament to the resilience of the aviation sector,” said Engr. Nkumbu Siame. “This is not just about business expansion but also a reaffirmation of the confidence SAA has in Zambia’s aviation industry and economic potential. Our Government is committed to fostering an environment that supports aviation growth, enhances connectivity, and ultimately benefits the Zambian people.” 

Speaking at the launch, Mrs. Mildred Chalikulima, Country Manager for South African Airways in Zambia, emphasized the airline’s mission to provide seamless travel solutions and world-class service to customers. “The opening of this new office is a reflection of our dedication to delivering excellence,” she said. “We are strategically positioned to better serve our customers, enhance accessibility, and strengthen ties with our trade and business partners. SAA remains committed to supporting Zambia’s aviation landscape and facilitating regional connectivity.”

Mrs. Hellen Ngwira Mwamba, General Manager of AirlinePros Zambia, the General Sales Agent for SAA, also addressed the audience, reinforcing the importance of this milestone. “This new office represents more than just a location – it symbolizes growth, accessibility, and progress,” Mrs Mwamba said. “We are honoured to be managing commercial operations of SAA in Zambia and we are committed to ensuring that this partnership flourishes. This is a huge responsibility that SAA entrusted AirlinePros with and we appreciate the recognition and trust that SAA placed on us. Our dedicated team is ready to serve our customers and provide seamless travel experiences.”

This opening event not only celebrated the strong relationship between South African Airways and Zambia but also provided guests with a chance to explore the new premises, meet the airline’s management team, and reinforce their dedication to enhancing business and tourism connections between Zambia and South Africa.

With this new office, South African Airways reaffirms its role as a major airline in the region, committed to improving connectivity, delivering exceptional service, and promoting sustainable development in aviation.

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