ShaoWei Ong, with over 22 years of extensive experience in human resources and leadership development, has been appointed as the new Chief People & Culture Officer at Mandarin Oriental. In this pivotal role, ShaoWei will leverage her expertise to drive HR transformation, organizational redesign, and leadership growth, aligning with the company’s vision of fostering a people-centric culture. Her vast background across diverse industries such as hospitality, banking, fintech, and music positions her to elevate Mandarin Oriental’s people strategies, ensuring a seamless integration of innovation, excellence, and continuous growth across its global operations.

A New Chapter in Leadership

Mandarin Oriental Hotel Group is excited to announce the appointment of ShaoWei Ong as its new Chief People & Culture Officer, effective 17 March 2025. In this significant role, ShaoWei will report directly to Group Chief Executive Laurent Kleitman and will be a key member of both the Executive Committee and the Group Leadership Team. This appointment is a testament to the company’s strong commitment to placing its people at the core of its operations.

Amanda Hyndman’s Focus Shift

Amanda Hyndman, who has served as both Chief People & Culture Officer and Chief Operating Officer, will now focus exclusively on her role as COO, allowing her to further strengthen the operational excellence at the heart of the organization.

ShaoWei Ong’s Impressive Background

ShaoWei Ong brings over 22 years of invaluable experience in human resources leadership across multiple industries, including hospitality, banking, fintech, music, and engineering. Her vast expertise encompasses HR transformation, organizational redesign, culture development, leadership growth, and digital innovation. Her deep alignment with Mandarin Oriental’s strategic vision will be instrumental in enhancing the guest and colleague experience across its global portfolio.

A Distinguished Career Across Industries

Prior to joining Mandarin Oriental, ShaoWei served as the Group Human Resources Director at both Jardine Schindler and Livi Bank. Her previous roles include Vice President of HR for Sony Music Group in Asia and the Middle East, as well as Head of the Starwood Academy in Shanghai, where she contributed significantly to nurturing the next generation of hospitality leaders. ShaoWei has also held senior leadership positions at Secoo Group, Wyndham Hotel Group in Asia, and United Overseas Bank (Malaysia).

A People-Centric Vision for the Future

This appointment is an important step in Mandarin Oriental’s ongoing commitment to its people-centered philosophy, which plays a central role in its ten-year strategic vision. As the Group moves forward with its transformation journey, ShaoWei’s leadership will be essential in fostering a culture of innovation, excellence, and continuous growth across all its operations.

ShaoWei Ong brings over 22 years of HR and leadership development experience to her new role as Chief People & Culture Officer at Mandarin Oriental. With a rich background spanning hospitality, banking, fintech, and more, she will drive HR transformation and elevate the company’s people strategies to foster innovation and growth across its global operations.

Educational Background and Location

ShaoWei holds a Bachelor of Arts in Economics from the University of Waterloo. She will be based at the Group’s Hong Kong headquarters.

Laurent Kleitman, Group Chief Executive of Mandarin Oriental commented:

“We are delighted to welcome ShaoWei to Mandarin Oriental. Her extensive experience across multiple sectors, combined with her expertise in leadership and culture transformation, makes her an invaluable addition to our team. We are confident that her vision and insight will inspire our colleagues worldwide and further elevate our legendary service and exceptional guest experiences.”

ShaoWei Ong added:

“It is an honour to join Mandarin Oriental, a brand that epitomises excellence in hospitality at such a pivotal time. I look forward to working with the talented teams across the globe to build on the Group’s legacy, ensuring our people remain inspired and empowered to deliver the legendary service Mandarin Oriental is known for.”

The post ShaoWei Ong Brings Over 22 Years of Expertise in HR and Leadership Development to Mandarin Oriental, Elevating People & Culture Strategies appeared first on Travel And Tour World.