As Philadelphia gears up to host the FIFA Club World Cup in 2025 and a wave of global festivities in 2026, the first impression for millions of international visitors won’t be on the soccer pitch or city streets — it will be at Philadelphia International Airport (PHL). And the city is making sure that first impression is nothing short of exceptional.

To roll out the red carpet for fans, teams, and travelers, PHL is expanding its Volunteer Navigator Program — a hospitality initiative designed to provide a friendly, informed, and welcoming face at every terminal. These trained volunteers will be on hand throughout the airport to guide visitors, answer travel-related questions, and offer personalized recommendations on dining, shopping, and exploring Philadelphia.

Volunteer Navigators: The First to Say ‘Welcome’

Managed by Travelers Aid International, the PHL Volunteer Navigator Program is a key part of the airport’s guest services strategy. These volunteers are often the first people visitors meet upon arrival — making them essential to delivering a positive and memorable Philadelphia experience.

As anticipation builds for two years of international attention, the airport is actively seeking enthusiastic locals to join the Navigator team. The goal is to ensure a world-class travel experience from the moment guests arrive.

“Great volunteers are invaluable assets for the airport,” said Leah Douglas, PHL Director of Guest Experience. “PHL’s volunteers show dedication and commitment to making Philadelphia a welcoming and better place for visitors and connecting travelers from across the states and around the world.”

Make a Difference, One Flight at a Time

Volunteers are asked to commit to at least one four-hour shift per week — with options in the morning (8 a.m. to 12 noon), afternoon (12 noon to 4 p.m.), or evening (4 p.m. to 8 p.m.). Fluency in multiple languages is especially encouraged, as it enhances the program’s ability to serve the diverse global audience expected to pass through PHL’s terminals.

Whether guiding a first-time flyer or helping a fan find their gate to the next match, PHL’s Volunteer Navigators are playing a vital role in Philadelphia’s historic moment on the global stage.

“It is important that volunteers are eager to learn and ready to help. The airport is a unique and dynamic place, so it’s vital that volunteers understand their environment,” said Douglas. “A great PHL volunteer is empathetic, friendly, accessible, and respectful. Having knowledge of Philadelphia and the surrounding area is also helpful.”

Join the Team and Help Shape the City’s Story

For Philadelphians looking to be part of something bigger, volunteering at PHL offers a front-row seat to international excitement — and a chance to make visitors feel like they’ve already won, just by landing in the City of Brotherly Love.

The post Philadelphia International Airport Enhances Guest Experience by Introducing the Volunteer Navigators Program to Welcome International Travelers for FIFA 2025 and 2026 Celebrations appeared first on Travel And Tour World.