MTR remains steadfast in its commitment to passenger safety, with ongoing efforts to enhance awareness about escalator safety. On November 8, 2024, MTR initiated the “2024 Escalator Safety Campaign,” unveiling a new promotional video, engaging station announcements, and displaying a series of informative posters. The campaign also includes the presence of escalator safety ambassadors who will perform demonstrations across the stations. The primary messages of the campaign, “Hold the Handrail, Stand Firm on Either Side” and “Use a Lift When Travelling with Bulky Items,” aim to educate passengers on the importance of safe escalator use and reducing accident risks.

Within the MTR’s extensive network, over 1,300 escalators are in operation, daily facilitating the commute of millions. The risks of walking on escalators, such as losing balance or causing disruptions, are significant. Statistics from the first nine months of the year show 430 escalator-related incidents at MTR stations, with approximately 60% involving individuals who did not hold onto handrails or were carrying large items.

Ms Cheris Lee, Chief of Operating & Metro Segment of MTR Corporation, said: “In recent years, many railways around the world have promoted ‘standing firm on escalators’ out of safety consideration. MTR has been advocating ‘Stand Firm and Hold onto the Handrail’ for more than a decade, encouraging passengers to prioritise the safety of themselves and others while using the escalators. With the changing times and an aging population, walking on escalators and causing injuries may lead to serious consequences. It is safer to stand firm on either side of the escalator. We recognise that changing habits requires a collective effort, so we urge everyone to be considerate of themselves and others by holding onto the handrails and refraining from walking.”

To further this safety initiative, MTR has engaged Mr. Jan Lamb to star in the latest promotional video and lend his voice to station announcements, reinforcing the campaign’s crucial messages. As part of the safety drive, escalator safety ambassadors in distinctive red vests will soon be stationed to provide guidance and remind commuters about safe practices on escalators.

MTR’s dedication to promoting safe escalator use extends through various channels, including educational programs in schools and targeted safety outreaches to elderly communities. Additionally, the integration of cutting-edge technologies like the External Object Inspection System and advanced data analytics continues to bolster safety measures across MTR stations.

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