Jet2.com and Jet2holidays have officially marked their one-year milestone at Liverpool John Lennon Airport with heartwarming celebrations that put travelers and team members at the forefront of the festivities. One year after launching operations at the iconic airport, the airline and its sister tour operator commemorated the anniversary by delivering memorable experiences to both customers and staff.

As the morning sun rose over Merseyside, unsuspecting passengers arriving to catch their holiday flights were greeted with a surprise of a lifetime. Among the lucky few were Paula and Billy Lane from Kirkby, who were gifted complimentary return flights just moments before check-in. The gesture formed part of a series of anniversary surprises designed to showcase Jet2’s trademark customer-first philosophy.

Since its inaugural flight from Liverpool, Jet2.com and Jet2holidays have rapidly established a loyal following, winning over holidaymakers with their warm service, punctual flights, and the ever-present Red Team, known for being on hand to assist passengers from check-in to touchdown. This approach has helped the operator carve out a significant presence at Liverpool John Lennon Airport, with growing demand and glowing feedback from both customers and independent travel agents across the North West.

Steve Heapy, CEO of Jet2.com and Jet2holidays said: “Our first year of operations at Liverpool John Lennon Airport has surpassed all expectations, with the reaction from customers and independent travel agents being nothing short of phenomenal. Our award-winning customer service has had an enormous impact on customers, and the response has enabled us to put more seats and destinations on sale, giving local holidaymakers even more choice.”

He added: “It was fantastic to celebrate our first anniversary this morning and we are looking ahead with enormous confidence at Liverpool John Lennon Airport. Our team of brilliant colleagues continue to deliver the best service in the industry, and I know they are looking forward to a fantastic summer taking customers away on their well-deserved holidays.”

With that momentum, Jet2 is now preparing for a major ramp-up in operations for Summer 2025. The company is increasing its seasonal capacity at Liverpool by a remarkable 28% compared to last year, bringing the total number of destinations served to 23. The summer schedule will feature an exciting mix of popular getaways and new additions, including first-time routes to Malaga, Malta, and Reus.

To accommodate the expanded flying programme, Jet2 is introducing an extra Boeing 737-800 to its Liverpool-based fleet, bringing the total number of stationed aircraft to five for the upcoming summer. This move reflects the airline’s commitment to delivering more choice, flexibility, and value to its growing base of Merseyside travelers.

Paul Winfield, Director of Aviation for LJLA commented: “The decision by Jet2.com and Jet2holidays to start operations from Liverpool has been a significant boost for us with hundreds of thousands of passengers choosing to travel with them on flights via Liverpool over the past 12 months, traveling to 23 destinations across seven countries. We expect this year to be even busier and look forward to welcoming more Jet2.com and Jet2holidays customers, all taking advantage of our Faster Easier Friendlier passenger experience combined with Jet2.com and Jet2holidays’ award-winning customer service.”

Paula Lane, from Kirkby, who was surprised with a pair of return flights with Jet2.com from Liverpool John Lennon Airport said: “This has been the absolutely perfect start to my holiday. This is my first time travelling with Jet2 from Liverpool John Lennon Airport and their team were just brilliant, making the morning a real celebration. I cannot wait to book and travel with them again!”

The anniversary marks not only a year of successful operations but also a long-term investment in the Liverpool region’s tourism and travel sector. As Jet2 continues to elevate the travel experience with award-winning service and tailored packages, its presence at Liverpool John Lennon Airport looks set to become even stronger.

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