As we enter budget season, the hotel sector remains laser-focused on familiar priorities and hurdles that recur annually, such as enhancing workforce efficiency, cutting unnecessary expenses, implementing operational management technologies, and discovering innovative revenue maximization approaches. Independent hotel operators are proactively upgrading their technology arsenals to meet these challenges, ensuring they have the necessary tools to satisfy both operational demands and guest expectations. This often begins with a thorough assessment of a comprehensive hotel property-management system (PMS).
“Independent hoteliers, in particular, require access to technology capable of simplifying their operations and reducing errors,” said Warren Dehan, President of Maestro PMS, an All-In-One PMS provider for the global hospitality industry.” These properties are focused on keeping pace with shifting guest expectations and the need to run a leaner, sleeker operation overall. Hoteliers without brand support increasingly rely on their tools and technology partners to help create the experience owners envision.”
With these issues at the forefront, Maestro has identified four key technologies integrated within a comprehensive PMS that independent hoteliers plan to invest in over the next year:
Unified Guest Itineraries
To streamline guest data management, hotels are focusing on providing Unified Guest Itineraries (UGI). This functionality allows for the aggregation of all booking details into a single itinerary that guests can access directly on their devices, making it easier for them to plan their stay and navigate their time on the property. When integrated into a comprehensive PMS, UGI enhances guest engagement with on-property revenue opportunities and enriches the overall guest experience.
“Independent hotels offer unique experiences, but their lack of a brand often means guests may only know some of the details about their scheduled activities and experiences before arrival,” Dehan said. “Through the All-In-One PMS, hotels can push SGIs to these travelers and help them prepare for the unique property they are visiting. This allows operators to see the experience through the guests’ eyes, mainly by keeping guests automatically updated whenever their activities and bookings are adjusted.”
Contactless Check-In and Kiosk Services
Independent hotels are innovating the check-in process to enhance the guest arrival experience by minimizing front desk wait times while maintaining valuable guest-staff interaction. Advances in contactless technology and the implementation of kiosks are transforming these touchpoints into efficient, welcoming experiences that serve as modern alternatives to traditional front desks.
“An All-In-One PMS often determines the number of opportunities for contactless check-in or kiosk integrations,” Dehan said. “Hotels are encouraged to speak with their technology partners and chart a course to offer a streamlined arrival experience. They should address the location of kiosks, where attendants should stand, and how to best improve the flow of traffic on the property.”
Integrated Payment Solutions
The shift towards cashless transactions is gaining momentum in the hospitality industry, emphasizing the need for integrated, secure payment systems within the PMS. These systems simplify the payment process, reduce operational friction, and enhance the check-in and check-out experiences. They also minimize the need for manual reconciliation and administrative tasks for staff, while providing instant access to transaction data and financial insights that help improve revenue management and operational efficiency.
AI and Machine Learning Innovations
AI and machine learning are revolutionizing various industries, and the hospitality sector, especially independent hotels, is poised to benefit significantly. Utilizing AI-driven chatbots and digital assistants, hotels can ensure immediate responses to guest inquiries, preventing any negative initial impressions due to delayed communications. This technology within an All-In-One PMS helps maintain consistent communication with guests, ensuring their needs are met promptly until a human staff member can assist them.
Investing in a PMS that offers these capabilities is crucial for independent hoteliers aiming to deliver a seamless, integrated experience across all guest touchpoints, from booking to departure.
“Over time, AI will improve problem-solving and enhance training, but it has concrete uses in guest and reputation management today,” Dehan said. “Hoteliers should speak with their technology partners to learn how they plan to utilize AI in the future for training, consumer interactions, workflow automation, and more. Then, hoteliers should begin asking how to connect these capabilities across their properties.”
The post Four Innovative Technologies in Maestro’s All-In-One PMS Boosting Hotel Success in 2025 appeared first on Travel And Tour World.
Comment (0)