At the World Travel Market (WTM) London 2024, Araceli Ruiz Perez, Commercial Director for the UK and Ireland at The Indian Hotels Company Limited (IHCL), shared insights into the company’s strategic initiatives and its expanding global footprint.

Showcasing Taj Hotels at WTM London

IHCL’s participation in WTM London underscores its commitment to the UK market.

“We have been exhibiting Taj hotels, highlighting our unique brand that encompasses a diverse range of properties across various locations and price points,” Perez stated.

This diversity caters to a broad spectrum of travelers, enhancing the brand’s appeal.

A Legacy of Indian Hospitality

Founded in 1902 by Jamsetji Tata, IHCL introduced its first hotel, The Taj Mahal Palace in Mumbai, in 1903.

This flagship property set the standard for Indian hospitality, blending traditional warmth with world-class service.

“Our core is India,” Perez emphasized, “and our origins as Taj Mahal in Mumbai continue to influence our hospitality ethos.” This deep-rooted heritage ensures that guests experience the nuances and welcoming feel unique to India.

Global Expansion and Diverse Offerings

As South Asia’s largest hospitality company, IHCL has expanded its international presence with properties in cities like San Francisco.

The company’s portfolio includes brands such as Taj, SeleQtions, Vivanta, and Ginger, each offering distinct experiences.

“We are opening in many places,” Perez noted, “working closely with destination management companies to provide authentic experiences in India, the Maldives, Cape Town, and beyond.”

Strengthening UK-India Relations

The historical ties between India and the UK are reflected in IHCL’s operations. “The relationship between India and the UK is very strong,” Perez observed. IHCL’s properties in the UK, such as Taj 51 Buckingham Gate Suites and Residences and St. James’ Court, A Taj Hotel, exemplify this connection by offering Indian hospitality in the heart of London. These hotels provide a blend of traditional Indian warmth and contemporary luxury, appealing to both local and international guests.

Collaborations and Future Prospects

IHCL’s strategy involves close collaboration with destination management companies and local partners to enhance guest experiences. “We work closely with destination management companies,” Perez explained, “to ensure our guests receive personalized and memorable experiences.” This approach has been instrumental in attracting guests from the UK and other markets to IHCL’s diverse destinations.

Commitment to Sustainability and Innovation

IHCL is committed to sustainable practices and innovation. The company’s ESG+ framework, Paathya, focuses on environmental stewardship, social responsibility, and governance. Initiatives include increasing the use of renewable energy, reducing single-use plastics, and supporting local communities. “Our goal is to create a positive impact on the environment and society,” Perez stated. Additionally, IHCL is embracing digital transformation to enhance guest experiences and operational efficiency.

Conclusion

IHCL’s participation in WTM London 2024 highlights its dedication to showcasing Indian hospitality on a global stage. With a rich legacy, diverse offerings, and a commitment to sustainability and innovation, IHCL continues to strengthen its presence in the UK and worldwide, providing guests with authentic and memorable experiences.

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