GMR Airports Infrastructure Limited proudly announces that its subsidiary, Delhi International Airport Limited (DIAL), has once again claimed the coveted Airport Service Quality (ASQ) Award for Best Airport Over 40 Million Passengers in the Asia-Pacific region. This remarkable achievement marks the seventh consecutive year that Delhi Airport has been celebrated for its unwavering commitment to excellence in customer service.

The ASQ Awards, recognized globally as the ultimate benchmark for airport service, are awarded by Airports Council International (ACI). These award s highlight the world’s leading airports for the quality of their customer service, as rated by passengers themselves. The ASQ program stands as the only global initiative that measures passenger satisfaction while they are physically at the airport, encompassing over 400 airports across the globe. The awards derive from unbiased feedback, offering a comprehensive understanding of the passenger experience at airports.

On this accomplishment, Mr. Videh Kumar Jaipuriar, CEO, DIAL, said, “We are incredibly proud to receive this recognition. This award reflects our continuous efforts to elevate the travel experience at Delhi International Airport. From seamless processes to exceptional passenger service, all with a constant focus on sustainability, our dedicated team and stakeholders work relentlessly to ensure every passenger’s journey is smooth and memorable. This award is further validation of our ongoing commitment to improving passenger experience, enhancing operational excellence, and promoting Delhi International Airport as an aviation hub welcoming travelers from around the globe.”

Congratulating DIAL on this achievement, Mr. Justin Erbacci, Director General, ACI World, in a personalized message, said, “In an era where passenger expectations are evolving rapidly, excellence in customer service is the key to ensuring airports remain memorable destinations in themselves. Congratulations to Delhi Airport (DEL) for its success in the renowned Airport Service Quality (ASQ) Awards, and for redefining the airport experience!”

Delhi International Airport has held the title of the top airport in the category for more than 40 million passengers per annum (MPPA) in the Asia-Pacific region for the past six years, from 2018 to 2023. This honor reinforces DIAL’s role as a leader in providing exceptional passenger experiences and underscores its dedication to continuously improving service quality on a global stage.

In addition to this prestigious recognition, Delhi Airport recently joined the select group of airports worldwide with the capacity to accommodate 100 million passengers annually, further cementing its status as a key player in the global aviation industry.

The esteemed ASQ Awards Ceremony will take place on September 10, 2025, during ACI World’s annual Customer Experience Summit, which will be held from September 8 to 11 in Guangzhou, China.

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