Amadeus has reaffirmed its commitment to digital transformation by renewing its strategic partnership with Microsoft, leveraging cloud computing and artificial intelligence (AI) to accelerate innovation and introduce groundbreaking travel solutions.

Advancing Cloud Migration and AI-Powered Innovation

Since the initial collaboration in 2021, Amadeus has made significant strides in transitioning its infrastructure to the public cloud. With over half of its applications already migrated, the company continues to embrace cutting-edge technology, working closely with Microsoft to drive efficiency and enhance the travel experience.

The extended partnership will further support Amadeus in scaling AI-driven advancements across various travel industry segments, delivering enhanced digital solutions that redefine the way businesses and travelers interact with technology.

Transforming the Travel Industry with AI and Digital Solutions

Amadeus and Microsoft are expanding their joint efforts to create next-generation travel products designed to enhance customer experience, operational efficiency, and real-time decision-making. Their latest collaborative initiatives include:

• Corporate Travel: Cytric Easy, Amadeus’ online booking and expense management platform, embedded in Microsoft Teams, will integrate Generative AI to introduce a seamless conversational interface, making corporate travel planning more intuitive and efficient.
• Airport Operations: The Amadeus Virtual Airport Operations Centre is set to enhance coordination between airlines, airports, border control agencies, and service providers. By offering a fully digitalized environment, the solution aims to streamline real-time collaboration and decision-making in airport operations.
• Hospitality Insights: Amadeus Advisor, powered by Generative AI, will revolutionize how hoteliers access and interpret business intelligence. The AI-driven chatbot functionality allows hospitality professionals to retrieve data insights effortlessly, improving strategic planning and guest experiences.

Boosting Internal Productivity with AI-Driven Tools

Beyond its external-facing innovations, Amadeus has also embraced AI to enhance workplace efficiency. As an early adopter of Microsoft 365 Copilot, the company has deployed 10,000 licenses across its workforce, achieving a 94% adoption rate. Employees report saving an average of 90 minutes per week, allowing them to focus on creative problem-solving and strategic initiatives.

A Future Built on Technology and Collaboration

With this renewed global partnership, Amadeus and Microsoft continue to push the boundaries of digital transformation in the travel industry. By harnessing the power of cloud computing and AI, they are paving the way for a smarter, more connected, and more efficient travel ecosystem.

“We are pleased to write a new chapter in our strong partnership with Microsoft. It has proven to be a reliable partner for our Cloud migration, and, in just a few years, we are already delivering innovative solutions that leverage the technical excellence of both companies, and which have the power to transform the travel of tomorrow. I look forward to achieving even more in the coming years.” Sylvain Roy CTO, Amadeus

“Since our initial announcement in 2021, the pace of the digitalization in the travel industry has continued to accelerate. By combining Amadeus’ expertise with the power of AI and the strength of the Azure Cloud, we are confident that Amadeus continues to transform travel for tomorrow.” Corine de BilbaoPresident, Microsoft France

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