Airports Council International opens its groundbreaking Customer Experience Summit in Atlanta, bringing global aviation leaders together to shape the future of air travel.

Airports Council International (ACI) World kicked off the annual ACI World Customer Experience Summit and Exhibition in Atlanta, a global air travel hub. Hosted by Hartsfield-Jackson Atlanta International Airport (ATL), the world’s busiest airport with nearly 105 million passengers in 2023, the event focuses on enhancing both customer and employee experience.

This premier gathering brings together over 600 delegates from 65+ countries, including government officials, travel agencies, and senior executives from the airport and aviation sectors.

Event Highlights:

A keynote by Ed Bastion, CEO of Delta Air Lines, offering insights on the future of travel.

Expert panels featuring global airport leaders like Dubai Airport CEO Paul Griffiths and Toronto Pearson International Airport President and CEO Deborah Flint.

Presentations from companies like Uber, Plaza Premium Group, and Moment Factory, showcasing cutting-edge travel technology innovations.

A Gala Dinner celebrating the winners of the prestigious Airport Service Quality (ASQ) Awards, co-hosted with Amadeus. The ASQ program is the world’s leading airport passenger satisfaction benchmark, with over 400 airports participating across 95 countries.

Discussions on key trends airports are addressing, including workforce dynamics, accessibility, and the rise of AI-powered travel solutions.

An exhibition hall showcasing pioneering solutions designed to elevate the modern airport experience.

The event began with welcome speeches from Atlanta Mayor Andre Dickens, Hartsfield-Jackson ATL Interim General Manager Jan Lennon, ACI World Chair Candace McGraw, ACI North America President & CEO Kevin M. Burke, ACI World Director General Justin Erbacci, and ACI World Immediate Past Director General Luis Felipe de Oliveira.

ACI’s ASQ program continues to set the gold standard for airport customer experience, with over half of the world’s travelers passing through ASQ airports last year. The program conducted nearly 600,000 surveys across more than 30 key performance indicators, offering valuable insights into the present and future of air travel.

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