AirAsia has once again solidified its dominance in budget air travel by earning the title of the World’s Best Low-Cost Airline for 2025, as recognized by AirlineRatings.com. This prestigious accolade underscores the airline’s unwavering commitment to providing affordable yet high-quality travel experiences while continuously raising industry benchmarks.

AirlineRatings.com evaluates airlines based on a comprehensive set of criteria, including overall service quality, passenger offerings, route networks, and safety standards. The ranking for the top 20 low-cost airlines of 2025 highlights carriers that excel in delivering budget-friendly fares without compromising essential services such as meals, beverages, and onboard comforts. A key component in the assessment is adherence to stringent safety protocols, with all top-ranked airlines required to hold a seven-star safety rating.

Since its inception in 2001 with just two aircraft operating domestic routes in Malaysia, AirAsia has transformed the landscape of low-cost aviation. Over the years, it has flown more than 800 million passengers and expanded its network to over 130 destinations. Operating multiple hubs across five key markets—Malaysia, Thailand, Indonesia, the Philippines, and Cambodia—AirAsia continues to redefine connectivity in the region.

Bo Lingam, Group CEO of AirAsia Aviation Group, attributed this achievement to the dedication of all of AirAsia’s Allstars, the airline’s relentless pursuit of innovation and excellence and the support of its guests over the years.

“Being consistently ranked among the world’s best low-cost airlines by AirlineRatings.com since 2018 shows that we’ve delivered across key metrics of safety, value, guest satisfaction, and reliability. Starting 2025 with this recognition, alongside our recent 7/7 safety rating, reinforces our drive to keep evolving, improving, and delivering the best possible experience for our guests. We thank the team at AirlineRatings for their comprehensive approach in recognising airlines that go above and beyond.

As a Group, we have made significant strides across the region by staying agile and continuously innovating to enhance our services and connectivity, all while actively managing the challenges of soaring demand and industry supply constraints. From seamless mobile check-in and real-time updates to AI-powered personalisation and enhanced service recovery options, our efforts are aimed at delivering the most reliable yet value driven travel experience.

“Looking ahead, our focus remains on fleet expansion, boosting connectivity to both well-travelled destinations and new secondary cities, digital enhancements, and airline consolidation to meet growing travel demand. With affordability, innovation, and sustainability at the core of our strategy, we are committed to strengthening trust with all our stakeholders—our guests, employees, and partners—as we build the world’s first global low-cost network carrier.”

Sharon Petersen, CEO, Airline Ratings Pty Ltd commented: “While our World’s Safest Airlines focus on safety, the World’s Best Airlines awards are centred on passenger comfort, feedback, and product consistency across an airline’s route network. These awards are not a popularity contest; rather, each airline is thoroughly evaluated based on what it offers passengers throughout its fleet and network.

“AirAsia’s operations stand out for their extensive flight network and destinations connecting Southeast Asia to the world and the world to Southeast Asia, offered at affordable fares. Additionally, AirAsia’s hot meals are recognised as some of the best-tasting among low-cost carriers and represent good value especially when pre-purchased at the time of booking.

The airline experienced significant growth in 2024, carrying over 63 million passengers with an impressive 89% load factor, demonstrating strong market demand. A major driver of this success was fleet expansion, as AirAsia increased its active aircraft count to 205 out of a total fleet of 224. This included the reactivation of 14 previously grounded planes and the addition of ten new aircraft, enhancing operational efficiency and strengthening network coverage.

By consistently prioritizing affordability, reliability, and innovation, AirAsia remains a trailblazer in the low-cost aviation sector, setting new industry standards while making air travel more accessible to millions of passengers worldwide.

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