As Air India and Vistara unite on November 12, 2024, a seamless experience awaits travelers of both airlines. This landmark merger brings together the best of Vistara’s premium inflight service with Air India’s extensive network. Here’s how Air India is ensuring a smooth transition that honors both airlines’ values and promises a world-class journey with an Indian heart.

1) New ‘AI2’ Code for Former Vistara Routes
To make the switch easy for travelers, all Vistara flights operated by Air India will adopt a four-digit code beginning with “2.” For example, Vistara’s UK 955 route will appear as AI 2955 on Air India’s booking platform, maintaining familiar routes and schedules while signaling the shift to the Air India network.

2) Enhanced Support at Key Domestic Airports
In bustling metro airports, Air India will set up exclusive helpdesk kiosks right outside terminal entries. Staff members in Air India x Vistara-branded t-shirts will be on hand to assist, providing guidance to anyone with questions. To help customers locate Air India check-in counters, Flight Information Display Screens (FIDS) and signage will be in place. Over time, Vistara’s ticketing counters and check-in areas will be rebranded as Air India, bringing a unified look to the terminal.

3) Streamlined Self-Service Kiosks
Each self-service kiosk will carry a special advisory starting November 12, prompting customers on Vistara’s former routes (now AI2) to select Air India for check-in, ensuring a smooth experience for passengers already familiar with Vistara’s process.

4) Tailored Assistance at International Airports
For international travelers, Air India x Vistara support staff will be visible near check-in counters, ready to assist with any questions. Signage will be positioned at key points to guide travelers effectively, keeping the process as straightforward as possible.

5) Unified Call Center Support
Calls to Vistara’s contact center will automatically transfer to Air India’s customer service, so all passenger inquiries receive quick, effective responses without the need for additional steps.

This merger opens exciting doors, allowing Air India to offer connections to over 90 domestic and international destinations, alongside access to more than 800 routes through codeshare partners. By blending Vistara’s celebrated service with Air India’s far-reaching network, this new chapter is designed to bring passengers a luxurious yet familiar experience, elevating Air India’s position as a truly global airline with deep-rooted Indian values.

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