Bahrain International Airport wins the ASQ Award for Best Airport at Arrivals globally, highlighting its commitment to exceptional passenger service and experience.

Bahrain International Airport Earns Prestigious ASQ Award for Best Global Arrival Experience

Bahrain Airport Company (BAC), the management authority overseeing Bahrain International Airport (BIA), has announced that BIA has won the Airport Service Quality (ASQ) Award for Best Airport at Arrivals worldwide, as granted by Airports Council International (ACI). This esteemed recognition underscores BIA’s dedication to providing an outstanding passenger experience and cements its position as a top airport both regionally and globally.

The ASQ program, considered the leading global standard for airport customer experience, bases its awards on passenger feedback gathered through surveys conducted at airports throughout 2024. BIA’s victory is a direct result of a well-planned, data-driven approach to enhancing the arrival process. This strategy involved the collection of structured data, close collaboration with key stakeholders, and continuous service improvements, all aligned with the ASQ program’s rigorous standards.

BAC achieved this notable distinction by implementing a comprehensive strategy, including thorough passenger surveys in line with ACI’s protocols, the development of improvement plans with airport partners, and ongoing performance evaluations. The strategy focused on key areas such as passport control, cleanliness, baggage claim, and wayfinding, and included workshops and an awards program to foster a culture of excellence in service delivery.

Guided by passenger feedback, BIA implemented enhancements that led to shorter wait times, clearer signage, and a more welcoming overall atmosphere. Additionally, BAC’s ongoing commitment to staff training has ensured the continued delivery of exceptional customer service.

BAC is dedicated to consistently improving the passenger experience at BIA and looks forward to hosting travelers from around the world.

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