Hong Kong International Airport stayed resilient during Tropical Cyclone Toraji, ensuring smooth flight operations and passenger services with minimal disruption.

Despite the challenges posed by Tropical Cyclone Toraji, Hong Kong International Airport (HKIA) demonstrated resilience and efficiency, maintaining largely normal flight operations. The Airport Emergency Centre was promptly activated to manage the situation, ensuring minimal disruptions and smooth handling of passengers and flights. This response highlights the Airport Authority Hong Kong’s (AAHK) commitment to safety and efficient service even in adverse weather conditions.

Flight Operations Remain Normal

Throughout the duration of the cyclone, runway operations and flight movements at HKIA continued as scheduled, demonstrating the airport’s robust infrastructure and preparedness. There was no need to activate the Flight Rescheduling Control System, indicating that disruptions were kept to a minimum. The airport was expected to handle a total of 1,063 flights during the day, despite adverse weather conditions.

From 11:00 PM the previous night until the end of the day, a total of 10 passenger flights were cancelled, while 20 experienced delays. This figure reflects the effective planning and coordination efforts by the airport authorities and airlines, minimizing the impact on passengers as much as possible. Passengers affected by delays and cancellations were promptly informed, and alternative arrangements were facilitated.

Proactive Measures with Transportation Services

In anticipation of the challenges posed by the cyclone, AAHK maintained close communication with the MTR Corporation to ensure that transportation services between the airport and the city remained efficient. Two additional Airport Express Link services were added early in the morning, with the last train to the city departing at 1:45 AM. This adjustment helped accommodate passengers arriving on delayed flights, ensuring they could reach the city despite the adverse weather conditions.

The coordination between AAHK and the MTR Corporation showcases the integrated approach taken by the airport authorities to maintain seamless transportation options for passengers during disruptions.

Taxi Queue Management System Activated

After the Hong Kong Observatory raised the typhoon signal no. 8, AAHK swiftly implemented its Queue Ticket System for taxis to manage the expected increase in demand. Between 3:00 AM and 5:00 AM, five delayed flights landed at HKIA, resulting in an influx of passengers needing ground transportation. At its peak, around 200 passengers utilized the taxi queue system, which helped streamline the process and avoid congestion. By 5:00 AM, the crowd had been cleared, and operations returned to a smooth state.

The implementation of the Queue Ticket System reflects AAHK’s preparedness and ability to manage large volumes of passengers efficiently during unforeseen events. The system ensured that passengers were able to secure taxis in an orderly manner, reducing wait times and enhancing the overall travel experience despite the weather challenges.

Passenger Comfort and Emergency Facilities

To cater to passengers stranded due to flight delays and cancellations, AAHK set up a dedicated rest area in the terminal. The area was equipped with 500 chairs, mobile charging stations, and other essential facilities. In addition, AAHK distributed bottled water, snacks, and blankets to ensure passenger comfort during the wait.

The establishment of a rest area highlights AAHK’s focus on passenger care and comfort, even during emergency situations. By providing essential amenities, the airport aimed to reduce the inconvenience faced by passengers and ensure their well-being while they waited for updates on their flights.

Overnight Staff Preparedness

To ensure adequate staffing levels for handling morning flights, AAHK made arrangements for around 200 airport personnel to stay overnight at two rest centres within the airport. This proactive approach ensured that operations could continue smoothly without any staff shortages, despite the disruptions caused by the cyclone.

Additionally, AAHK provided a shuttle bus service between Tung Chung and the airport for staff members, facilitating their safe and timely arrival. This measure ensured that essential airport operations could be maintained without interruptions, even in challenging weather conditions.

Advisory for Passengers

Given the adverse weather conditions and potential disruptions to land transportation, AAHK advised passengers to stay updated on their flight status by checking with their airlines directly. Passengers were encouraged to proceed to the airport only after confirming their seats and flight departure times to avoid unnecessary waiting.

Due to the potential delays in land transportation services resuming fully, passengers were also advised to allow extra time for travel to the airport. AAHK recommended using the official HKIA website or the “My HKG” mobile app for the latest flight information. These resources provided real-time updates, allowing passengers to plan their journey accordingly and reduce the risk of missing their flights.

Hong Kong International Airport’s response to Tropical Cyclone Toraji showcases its operational resilience and effective emergency management. By activating the Airport Emergency Centre and implementing various proactive measures, AAHK was able to maintain largely normal operations, minimize disruptions, and ensure a smooth experience for passengers. The collaboration with transportation providers, efficient queue management systems, and focus on passenger comfort exemplify the airport’s commitment to maintaining high service standards, even in challenging weather conditions.

HKIA’s ability to handle over 1,000 flights during the cyclone, with minimal cancellations and delays, highlights its preparedness and robust infrastructure. The airport’s response serves as a model for managing operations during adverse weather events, ensuring that safety and efficiency remain top priorities for passengers and staff alike.

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