San Antonio, Texas – Zucchetti North America proudly introduces a comprehensive customer support program, accessible 24/7 to hotel clients across its full range of operational solutions. Offering a seamless one-stop shop for hoteliers, Zucchetti covers everything from CRS and POS to booking engines, PMS, and RMS, equipping hospitality businesses with a complete tech stack to enhance operational efficiency. With this new support program, Zucchetti North America underscores its dedication to delivering an outstanding user experience, empowering clients to optimize their tech investments and achieve maximum return on investment (ROI).

As part of its enhanced customer support program, Zucchetti North America has introduced several new procedures and processes:

• Expanded Support Team: The customer support team has grown, providing 24/7 live telephone and chat assistance to clients globally.
• Comprehensive Staff Training: All support team members have received thorough training, ensuring they can assist with every Zucchetti North America solution.
• Integrated Email Support: Clients can now submit support tickets via email for any service, with guaranteed responses within 24 hours. Additionally, clients can track the status of their tickets anytime by logging into the customer portal.
• Access to Knowledge Base: Through the online customer portal, clients can explore an extensive knowledge base filled with training videos and resources for each tech solution in the Zucchetti portfolio.
• Faster Response for Chat Requests: Online chat support requests now have a target response time of just 24 hours.

“In today’s competitive landscape, hoteliers are not just looking for tools; they’re looking for results and maximizing customer support responsiveness is key to unlocking the full potential of a hotel’s tech investment,” said Alison Cowan, Vice President of Sales at Zucchetti North America. “By ensuring timely support across all support channels, we help our clients optimize their technology to capture more bookings and maximize revenue opportunities. As such, improved customer support directly translates to a higher ROI on our client’s tech spend and empowers them to stand out from the competition online.”

You’re also invited to visit Zucchetti North America at Booth 925 during The Hospitality Show in San Antonio, TX, on October 29 and 30, where you can learn more about their offerings and experience a live demo of their fully integrated suite of operational solutions.

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